Our privacy policy

We take the processing of personal data very seriously. This privacy notice tells you what to expect us to do with your personal information, how to contact us, how to withdraw consent, and how to make a complaint.

Our contact details

Post: STEAMhouse, Cardigan Street, Birmingham, West Midlands, B4 7RE, GB

Email: gdpr.request@wearebrew.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Purchase or account history
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Purchase history
Account information, including registration details
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Marketing preferences
Recorded images, such as photos or videos
Website and app user journey information
Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

Website and app user journey information

We collect or use the following information to comply with legal requirements:

Health and safety information
Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods, and for the operation of customer accounts and guarantees, and for legal requirements are:

Consent
Contract
Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Legitimate interest:
To inform and educate our clients and to promote a positive impact on their business performance by using anonymous web data.

Where we get personal information from

People directly

How long we keep information

We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

Who we share information with

Other organisations
Professional consultants
Organisations we’re legally obliged to share personal information with

We may pass on your personal data to service providers contracted to Brew Digital Ltd while working with you. They act as data processors on our behalf and are obliged under contract to keep your details secure and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Brew Digital Ltd’s procedures.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - you have the right to ask us for copies of your personal data.
Your right to rectification - you have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - you have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - you have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - you have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - you have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – when we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to make a complaint

If you have any concerns about our use of your personal data, please contact our Data Protection Manager at gdpr.request@wearebrew.co.uk or 07885 754452.

If you are not happy with how your personal data is being processed by us, or how a complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioner’s Office at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated
24 April 2024